Host Cancellation Policy
Understanding your earnings when guests cancel
Learn how cancellations affect your payouts and what to expect when guests cancel at different timeframes.
Example booking used in scenarios below:
How Guest Cancellations Affect Your Earnings
| When Guest Cancels | You Receive | Lost Earnings |
|---|---|---|
1 Within 24 hours of booking (if booked <30 days before trip) Guest gets full refund. Grace period for last-minute bookings. | £0 | £0 |
2 Within 7 days of booking (if booked >30 days before trip) Guest gets full refund. Standard grace period for early bookings. | £0 | £0 |
3 30+ days before check-in Guest cancels early. Your calendar is freed up for other bookings. | £0 | £0 |
4 15–30 days before check-in You receive 50% of rental price minus platform fees (10% + VAT). Guest gets 50% refund. | £440 | £440 |
5 Less than 15 days before check-in Full payout! You receive rental price minus platform fees (10% + VAT). Guest gets no refund. | £880 | £0 |
Within 24 hours of booking (if booked <30 days before trip)
Guest gets full refund. Grace period for last-minute bookings.
You Receive
£0
Lost Earnings
£0
Within 7 days of booking (if booked >30 days before trip)
Guest gets full refund. Standard grace period for early bookings.
You Receive
£0
Lost Earnings
£0
30+ days before check-in
Guest cancels early. Your calendar is freed up for other bookings.
You Receive
£0
Lost Earnings
£0
15–30 days before check-in
You receive 50% of rental price minus platform fees (10% + VAT). Guest gets 50% refund.
You Receive
£440
Lost Earnings
£440
Less than 15 days before check-in
Full payout! You receive rental price minus platform fees (10% + VAT). Guest gets no refund.
You Receive
£880
Lost Earnings
£0
Important Information for Hosts
- •Bookings made within 30 days of the trip have a 24-hour grace period for full refunds
- •Bookings made more than 30 days before the trip have a 7-day grace period for full refunds
- •Platform fees (10% + VAT) are always deducted from host payouts, even on partial cancellations
- •Payouts are processed 24 hours after successful check-in to your Stripe Connect account
- •If you need to cancel as a host, the guest receives a full refund and you receive £0
- •Host cancellations may impact your listing status and future bookings
- •Keep your calendar accurate to minimize cancellations and maximize earnings
Tips for Maximizing Your Earnings
Maximize Your Earnings
- →Keep your calendar up-to-date to avoid unnecessary cancellations
- →Respond quickly to booking requests to secure reservations
- →Maintain high ratings to attract reliable guests who are less likely to cancel
Protect Your Income
- →Consider offering flexible check-in times to accommodate guest schedules
- →Build a strong guest relationship to reduce last-minute cancellations
- →Price competitively to encourage early bookings (30+ days out)
If You Need to Cancel
We understand that sometimes hosts need to cancel bookings due to unexpected circumstances. However, host cancellations have significant impacts:
- ⚠Guest receives a full refund
- ⚠You receive £0 payout
- ⚠Your listing may be temporarily suspended
- ⚠Your host rating may be affected
Always keep your calendar accurate and only accept bookings you can fulfill. Contact our support team if you're facing exceptional circumstances.