Privacy Policy
Last updated: November 20, 2025
1. Introduction
HireMyMotorhome ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly:
- Account information (name, email, phone number)
- Profile information (photo, bio, preferences)
- Payment information (processed securely through our payment provider)
- Driver's license information for identity verification
- Vehicle listing details (if you're a Host)
- Messages and communications through our platform
- Reviews and ratings
2.2 Information Collected Automatically
When you use our platform, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, features used, time spent)
- Location data (with your permission)
- Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information from identity verification services, payment processors, and social media platforms if you choose to connect your accounts.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process bookings and payments
- Verify identities and prevent fraud
- Communicate with you about bookings, updates, and promotions
- Provide customer support
- Personalize your experience
- Comply with legal obligations
- Enforce our Terms and Conditions
- Analyze usage patterns to improve our platform
4. How We Share Your Information
4.1 With Other Users
When you book or list a vehicle, certain information is shared between Hosts and Renters (name, profile photo, reviews, and necessary contact details).
4.2 With Service Providers
We share information with third-party service providers who help us operate our platform (payment processors, hosting services, analytics providers, customer support tools).
4.3 For Legal Reasons
We may disclose information when required by law, to protect our rights, or in response to legal requests from authorities.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our platform
- Provide targeted advertising
- Improve security and prevent fraud
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.
8. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your information
- Objection: Object to processing of your information
- Portability: Request transfer of your data to another service
- Withdraw Consent: Withdraw previously given consent
To exercise these rights, please contact us at privacy@hiremymotorhome.co.uk
9. UK GDPR Compliance
As a UK-based service, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful basis for processing includes contract performance, legitimate interests, legal obligations, and your consent where applicable.
10. International Data Transfers
Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.
11. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
12. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
13. Marketing Communications
We may send you promotional emails about our services. You can opt out at any time by clicking the unsubscribe link in our emails or updating your account preferences. Transactional emails (booking confirmations, account notifications) cannot be opted out of.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. The "Last updated" date at the top indicates when the policy was last revised.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Email: privacy@hiremymotorhome.co.uk
Address: HireMyMotorhome, United Kingdom
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
By using HireMyMotorhome, you acknowledge that you have read and understood this Privacy Policy.